Name Product: Managing IT Services with ITIL®: Executive Briefing
Download Size: 163 MB
COST: $97= Yours Free
Sale Page: _ftp://service.boulder.ibm.com/software/emea/de/tivoli/eb-itil-it-serv-mgmt.pdf
In a world of rapidly changing technology, it’s more about how you use technology versus the technology itself. ITIL® is an IT service management framework that will help keep your organization on the right track.
Tech leaders need a fundamental understanding of the tools and technologies their teams use to build solutions. In this course, Managing IT Services with ITIL®, you will learn foundational knowledge of how you can use technology to help deliver quality services to your customers. First, you will learn what the ITIL® framework is all about. Next, you will discover how the IT Service Lifecycle can help you chart a path to successful delivery of IT based services.